Refund Policy

Last Updated: November 6, 2026

Return and refund summary

Request a return within 30 calendar days after delivery. We pay eligible approved return shipping and provide a prepaid label. We charge no restocking fee and do not offer voluntary change-of-mind exchanges; statutory replacement rights remain. Approved refunds go to the original payment method. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Return eligibility for hardware

For a change of mind, the item must be unused, undamaged and complete with included accessories. Keep included screws, brackets and other listed components together. Pack small parts securely and retain original protective packaging where reasonably available. We also review items that arrive damaged, defective, incorrect, incomplete or materially different from their listing. Our 30-calendar-day change-of-mind policy is additional to rights under the Australian Consumer Law. Consumer guarantees may give you a repair, replacement or refund for a faulty or misdescribed item regardless of this voluntary return window. We will not require you to give up a statutory remedy. For a confirmed product problem, reasonable return costs are handled as required by law.

Start a return

Email support@fixcalm.com with the order number, item and reason. For a breakage or missing piece, a description and photographs can help, but photographs are not a condition of applicable legal rights. We will review the request, give the correct return destination and provide a prepaid label for an approved return. Our mailing address is not an automatic return address. Pack securely and retain tracking.

Inspection and refund timing

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We will explain the inspection result and any proposed refusal or adjustment. No restocking fee is charged. If a credit has been issued but is not visible, contact your bank or payment provider after checking with us.

Wrong, broken or incomplete order

Contact us promptly if hardware arrives damaged or an accessory or piece stated as included is missing. Keep the item and packaging where possible while we arrange a remedy and any prepaid return steps. Eligible return shipping is at our expense.

Cancellation and alternatives

Contact us immediately to cancel or change an order. If an unshipped order can be cancelled, we initiate a prompt original-method refund without waiting for return inspection. After dispatch, use the return process. We do not offer voluntary change-of-mind exchanges; statutory replacement rights remain; a different item requires a separate order.

Reach FixCalm

Email support@fixcalm.com; phone +1 (540) 987-8989; correspondence address 10 Trotter Cir, Fredericksburg, Virginia 22407, United States. Contact us before mailing a return. See Contact.